REMOTE SUPPORT & MONITORING
Our network operations center proactively monitors your business’ entire IT infrastructure. We can anticipate and prevent issues before they occur and keep you up to date with any IT issues until they are resolved
We know how frustrating it can be whenever a computer, a printer, or your network goes down. It prevents people from being able to complete their daily tasks, which adds to the cost of operations, and the cost of repairing the problem.
With On-Site PC’s remote monitoring service, you never have to worry about that again.
ELIMINATE PROBLEMS BEFORE THEY HAPPEN
Our remote monitoring software is installed on all your workstations and your servers. The detection of any unnatural condition will trigger a notification be sent to our Network Operations Center (NOC). The NOC generates a ticket using this information and notifies our technicians that investigate the issue.
Our remote login tool allows us access to any managed PC, so our Engineers are able to virtually see what is on your employees screen when they have an issue. This tool also allows our support engineers to navigate around, inside the operating system (OS), and quickly fix potentially critical issues.
This system significantly limits the ambiguity that results in frustrating communication breakdowns.
Remote Support & Monitoring Services
ADVANCED TICKETING SYSTEM
Our Advanced Ticketing System Offers the Following Benefits:
- Ticketing system support queue.
- Tracking projects, tickets, notes, and contact information.
- Site documentation that allows for quick resolution and retrieval of contact information.
- Monitor client phone and email requests.
- Email support updates and alert notifications.
- Automatic ticket creation and notification via email or phone.