VoIP Phone Systems
VoIP Phone Systems Explained
Operational support = long term success
Voice-over-IP (VoIP) phone systems are not new. They’ve been around for many years and they’re now used in the majority of small-and-medium and enterprise businesses alike. The costs of these systems have gone down dramatically as their quality and feature sets have continued to improve to the point where they’ve clearly surpassed the expensive PBX systems of yesteryear. If you’re still spending a lot on your telephony platform or if you’re interested in upgrading your current VoIP solution to take advantage of better pricing or functionality, please read the details provided below.
- PrimeVOX – Our Trusted VoIP Provider
- True Unified Communications
- Business Number SMS Texting
- AnswerCARE – Your After-Hours Phone Support
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On-Site PC’s VoIP Phone Systems Offering
PrimeVOX – Our Trusted VoIP Provider
Based in the DFW metro and using some of the best technology available, PrimeVOX is a close partner of On-Site PC Services. We have been working together since PrimeVOX’s early days, and we maintain great relationships with their leadership team. Given our history and the majority of our clients who use PrimeVOX, we are your go-to for implementing and supporting this solution.
True Unified Communications
Whether you’re in your office at work, sitting at your home computer, working on your laptop before for a flight, or in the bleachers at the kid’s basketball game, we have you covered. There’s no longer a need to share your personal mobile number with your clients for them to be able to reach you or for you to be able to call them. Adjust your telephony presence to let people know your availability, all without them needing to know your personal business.
Business Number SMS Texting
Many modern service companies rely upon text messaging to keep their customers informed about scheduled appointments, updates to work, and other needs. PrimeVOX subscriptions include unlimited SMS texting as part of every package.
AnswerCARE – Your After-Hours Phone Support
A new service provided by PrimeVOX, AnswerCARE is there to serve your customers’ needs after you go home for the night. AnswerCARE scrubs each caller, making sure only the most critical or in-need customers are escalated to a live on-call employee. The customer is notified the message that they are leaving will be redirected instantly to the on-call staff who will be on the line shortly or will be calling them back (this is all fully customizable to your needs).
FREQUENTLY ASKED QUESTIONS
How can you help mitigate Business downtime?
OSPC delivers proactive patching, monitoring, and 24/7 help desk support to keep your systems online and productive.
What cybersecurity protections do you provide?
OSPC provides zero trust controls, endpoint detection, and compliance-ready solutions to secure sensitive legal data.
How does OSPC support healthcare compliance?
Our team designs HIPAA-compliant IT environments with backup, security monitoring, and audit preparation support.
What makes OSPC different from other MSPs in DFW?
Since 2001, we’ve specialized in compliance-driven industries, combining local service with enterprise-grade security tools.
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